Notes on the Act on Specified Commercial Transactions

Notations based on Section 3: Mail Order, Article 11 of the "Act on Specified Commercial Transactions" (the former Mail-order Act), (advertisements related to mail ordering) are specified below.

Sales business operator NISEKO TOKYU RESORT CO.,LTD(Niseko Mountain Resort, Grand Hirafu)
General manager Tomoyuki Hayakawa
Location ZIP code044-0081 204 Aza-Yamada, Kutchan-cho, Abuta-gun, Hokkaido
Telephone Number +81 136-22-0109
*The customer is responsible for telephone charges when contacting by telephone.
E-mail reserve@grand-hirafu.jp
Sales price Shown on the product details page (displayed prices include tax)
Method of payment We accept credit card and debit card payments via PayPal.
Number of days in advance that reservations must be made Ski school lessons, Gear rentals: 3 days
Using our products

Our customers are requested to please obtain and use our products and services at the location specified on the first day of using them.

No exchanges can be made after the first day.

*When requesting an exchange, please print out and bring with you the reservation confirmation e-mail you received.

Cancellations, changes, refund, and exchanges Click here to contact us regarding cancellations.
Or, give us a call at +81 136-22-0109.
  • *Cancellations require PayPal member registration.
    Please note that the customer will need to pay all bank transfer charges incurred, as well as cancellation fees as outlined in the cancellation policies for each reserve facility. (While no service charges will be incurred if cancellations are made within 60 days of payment processing, cancellation fees charged by resort facilities will be deducted from the refunded amounts.)
  • *Refunds made to overseas locations will use the rates found here for the time of cancellation.
  • *Please note that no changes to reservations can be made online.
    However, customers may be able to make changes after arriving. Any charges or refunds of the difference will be made in cash at that time.
When purchasing products, carefully check the details for the product you have selected.
Facility cancellation policies
[Rental]
  • Same-day 100%
[Ski/Snowboarding School]
  • the day before 50%
  • Same-day 100%